Refunds and Returns🗓
We have a 30-day return policy, which means you have 15 days after receiving your item to request a return or a replacement. You will have another 15 days to ship back the product if needed, according to our instructions and our return and refund policy as described below.
To be eligible for a return or a replacement, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, read our refund and return policy and then fill in the form linckedhere. After filling out the form, you will receive an email with instructions to continue the process.
Refunds and exchanges can be made only if the purchase of the product was made through the averike website store and if at least one of the following conditions is met:
- The product arrived in damaged packaging
- The product is defective or malfunctioning
- You received the wrong product
- You regret the purchase of a specific product and want to exchange it
- You regret the purchase and want a refund